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Try these steps: 1) Restart your modem (unplug for 30 seconds, plug back in). 2) Check all cables are secure. 3) Move closer to your router. 4) If on Wi-Fi, try connecting via ethernet cable. Still having issues? Call or chat us.

Visit billing.exoon.ca and use the email address associated with your account. If you forgot your password, use the "Forgot Password" link.

Log in to your client portal at billing.exoon.ca. We accept major credit cards and pre-authorized debit. Bills are sent by email each month.

Contact us by phone, email, or chat with 30 days notice. There are no cancellation fees — ever.

Yes — contact us anytime and we can switch your plan. Changes take effect on your next billing cycle.